Telecoms • Power • Signalling • Civils

  • Design
  • Install
  • Test
  • Commission
  • Training
  • Resources •

IT Support Assistant

Type:
Permanent
Location:
Sheffield Head Office
Salary:
16,000 - 17,000
Job Ref:
 

Established in 2002, Linbrooke is renowned for delivering outstanding mission-critical solutions in telecoms, power and signalling — predominantly in Rail, Utilities and Subsea environments. As a Principal Contractor (PC) for Network Rail and an Independent Connection Provider (ICP) with National Electricity Registration Scheme (NERS) accreditation, we have world-class multi functional in-house design and build capability. This enables us to provide a comprehensive service, from design, installation, test, commissioning and integration through to training and resourcing, ensuring exceptional time and cost savings on all our projects.

The in-house IT department plays a vital role in enabling the business operations to run seamlessly by providing IT support services to all aspects of the business and maintaining the IT infrastructure.

 

 

MAIN DUTIES AND RESPONSIBILITIES

  • Provide first line IT support for all staff and contracted personnel of the organisation
  • Run an IT helpdesk to log and support technical issues/queries from end users including users from branch locations and field staff
  • Attend inbound/outbound calls related with the IT department from/to Linbrooke employees, contractors and suppliers
  • Assist with implementing and managing Information Security across all business information systems and related operations
  • General administration duties of the IT department (raising purchase orders, track deliveries and GRNs, maintaining inventory, warranty claims, maintaining trackers in place, etc)
  • Assist with configuring devices such as mobile phones, computers, tablet PCs, printers and other communication equipment
  • Provide support for all digital data processing systems and application used by Linbrooke Services Ltd
  • Troubleshoot issues related with all IT systems promptly and effectively supporting seamless operation of the core functions of the organisation
  • Assist in providing training to staff to improve their IT skills
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and nontechnical colleagues at all levels in the organisation
  • To be a highly motivated team player with the skills and ability to manage change in line with priorities_

 

SKILLS; QUALIFICATIONS AND COMPETENCE

 

Essential

Qualifications: 0

GCSE o CompTlA

A+

Full UK Driving License

 

Desirable Qualifications:
Diploma/HNC/HND/BSc/BEng in IT CompTlA Network+ o CompTlA SecuritY+ 0 CCENT
Experience/Knowledge/Skills:
Experience in an IT support/lT helpdesk role
Previous experience in a customer support/customer services role
Experience in working in Active Directory/domain networks
Competent in administering operating systems including Microsoft Windows, Apple Mac OSX, Android, iOS, Windows Mobile, Citrix and VMware
Thorough understanding of PC components & hardware
Excellent troubleshooting skills
Excellent communication skills
Ability to work under pressure and other time constraints
Ability to plan and prioritise work with least supervision
Ability to show taking initiative at workplace
Ability to respect rules regarding confidentiality in the workplace

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