Website Terms & Conditions and Company Policies

Website Terms & Conditions

Internet Privacy & Cookies Policy

This is the internet privacy policy for (the “Website”)

This website is the property of Linbrooke Services Limited. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via or via email. This policy been created by the internet marketing experts at Surge Digital on our behalf and is occasionally updated by us so we suggest you re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

Certain businesses are required under the data protection act to have a data controller. For the purpose of new requirements under the GDPR Regulation 2018 our data controller is IT Administrator and can be contacted via email at

Information we collect

In operating our Website we may collect and process the following data about you:

1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information through a newsletter or contact us via the contact us page.

1.3 Information provided to us when you communicate with us for any reason.

1.4 Personal data includes information about an individual from which a person can be identified.

Linbrooke may collect, store or transfer information about you or your organisation under the following categories:

1.5 Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

1.6 Contact Data includes address, delivery address, email address and telephone numbers.

1.7 Financial Data includes bank account and payment card details.

1.8 Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

1.9 Technical Data includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

1.10 Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

1.11 Usage Data includes information about how you use our website, products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Use of cookies

About cookies

Striving to provide you with the best possible website experience, our site uses ‘cookies’ in order to differentiate between users. ‘Cookies’ are small, often encrypted text files, that are created when a user’s browser loads a particular website.

On occasion, we may gather information about your computer to provide statistical data regarding the use of our website to our advertisers. Such information will not identify you personally, it is purely to gather information about the use of our site in order to allow us to analyse how visitors interact with the website so that we can continue to develop and improve.

To opt out of being tracked by Google Analytics across all websites, visit

We may gather information about your general internet use by means of a cookie file that is automatically downloaded to your computer. As cookies contain information that is instantly transferred to your computer’s hard drive, the file is automatically stored within this hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to deactivate the cookies. Please note that should you choose to do so, it is highly likely that you will be unable to access particular areas of our website.

The table below lists all the cookie information that this website may use:

-gasession2 yearsUsed to distinguish users.
-gatsession1 minuteUsed to throttle request rate.
-gidsession24 hoursUsed to distinguish users.
PHPSESSIDsession24 hoursTo identify unique session on the website.
wfvtpersistent24 hoursTo distinguish between bots and humans.
wp-settingspersistent1 yearused to customise user view.
wp-settings-timepersistent1 yearUsed to customise the view of the admin interface.

For more information on cookies, you can read a more comprehensive guidance at


Third-party cookies

Any advertising featured on this website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website

We also use widespread sites like Facebook, Twitter and LinkedIn to create or syndicate some of our content. As a result, if you visit one of our pages on these sites, or a page on our site which has content embedded from them, you may be presented with their cookies. As these are not within our control, you should check the pertinent site for more information regarding the specific third party cookies.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1 To provide you with the information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

3.2 To meet our contractual commitments to you.

3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

Storing your personal data

4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. In addition, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety. Data retention period is 6 + 1 years.

4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

Disclosing your information

5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2 We may also disclose your personal information to third parties:

5.2.1 Where we sell any or all of our business and/or our assets to a third party.

5.2.2 Where we are legally required to disclose your information.

5.2.3 To assist fraud protection and minimise credit risk.

5.2.4 where a disclosure not subject to legal request occurs, additional consents shall be sought to allow disclosure to occur.

Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The General Data Protection Regulations 2018 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below. The information will be provided to you free of charge:


Tel: 08448000983



Your Legal Rights

9.1 Right to request access to the data held (known as data subject access request) allowing confirmation of lawful processing.

9.2 Right to request correction of the data held regarding your organisation.

9.3 Right to the restriction of processing of your personal data.

9.4 Right to request erasure of the data held about your organisation (subject to request and legal grounding for the request to not be refused).

9.5 Request the transfer of your data to a 3rd party.

9.6 Withdraw your consent at any time where Linbrooke are relying on your consent to process your data.

Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at Or call us on 08448000983. If you would prefer to write to us then our contact address is Unit 2-4 Sheffield Business Park, Churchill Way, Chapeltown, Sheffield, S35 2PY.

Company Policies

General Conditions for the Supply of Goods and Services

1 Definitions

1.1 In these General Conditions, the following words and expressions shall, unless the context or circumstances require otherwise, have the meanings assigned to them below.

“Agreement” means the agreement between the Purchaser and the Supplier for the supply of the Goods and/or Services, consisting of these general terms and conditions, the Special Condition, the Purchase Order and any appendices thereto;

“CDM Regulationsmeans the Construction (Design and Management) Regulations- 2015 as amended or replaced from time to time.

“Charges” means the fees , expenses and charges set out in the Purchase Order as the amounts payable by the Purchaser to the Supplier for the Goods and/or Services ;

“CIS” or “Construction Industry Scheme” means the scheme described in the Income Tax (Construction Industry Scheme) Regulations 2005 as amended or replaced from time to time.

“Construction Act” means the Housing Grants, Construction and Regeneration Act 1996 as amended by Part 8 of the Local Democracy Economic Development and Construction Act 2009 and any subsequent amendment.

“Construction Contract” shall have the meaning given to it in the Construction Act.

“Commencement Date” means the date of the Purchase Order;

“Confidential Information” means secret or confidential commercial, financial, marketing, technical or other information know-how, trade secrets and other information in any form or medium whether disclosed orally or in writing before or after the date of the Agreement, together with any reproductions of such information in any form or medium or any part(s) of this information ;

“Control” shall mean the ability to exercise or be entitled to acquire , direct or indirect control over the affairs of the company concerned including the possession of or the entitlement to acquire over 50% of the issued share capital of the company or the voting power in the company;

“Delivery Date” means the date and time specified in the Purchase Order upon which any Goods are scheduled to be delivered to the address specified in the Purchase Order and/or upon which the Services are to be completed by the Supplier ;

“Force Majeure” means Act of God, fire, flood, lightning, war, revolution, act of terrorism, riot or civil commotion but excluding strikes, lock-outs or other industrial action (whether of the affected party’s own employees or others), failure of supplies of power, fuel, transport, equipment, raw materials or other goods or services;

“Goods” means the articles, materials and/or hardware which are to be supplied to the Purchaser pursuant to the Agreement;

“Incoterms 201.0″ means the official rules for the interpretation of trade terms entering into force on 1 January 2011 as issued by the International Chamber of Commerce.

“Intellectual Property Rights” means without limitation any patent, copyright, database right, moral right, design right, registered design, trade mark, service mark, domain name, know-how, utility model, unregistered design or, where relevant, any application for any such right, or other industrial or intellectual property right or rights of the same or similar effect or nature subsisting anywhere in the world;

Purchaser” means Linbrooke Services Limited a company registered in England and Wales (No 04487275) Linbrooke Services Limited – procurement terms 19/10/2014r3 2 | P a g e

whose registered office is at Unit 3, Sheffield Business Park, and Churchill Way, Sheffield S35 3PY

“Purchase Order” means the orders for the Goods and/or Services placed by the Purchaser. The Purchase Order shall be deemed to include any subsequent releases and updates or revisions thereof;

“Services” means the services which are to be supplied to the Purchaser pursuant to the Agreement;

“Special Conditions” means any special terms and conditions set out on the Purchase Order.

“Specification” means the design, performance, functionality and procedures of the Goods and/or Services to be provided by the Supplier pursuant to the Agreement;

“Supplier” means the person to whom the Purchase Order is issued.

“Termmeans where a term is specified in the Purchase Order that term or where no term is specified in the Purchase Order the period during which the provisions of the Agreement are impliedly intended to remain in force;

“Variations” means any changes, additions or omissions to the Goods or Services as set out in Clause 9

1.2 In the Agreement references to any statute or statutory provision shall be deemed to include references to any statute or statutory provision which amends, extends, consolidates or replaces the same;


2 Scope, Commencement and Duration

2.1 This Agreement shall come into force on acceptance of the Purchase Order by the Supplier with effect from the Commencement Date and (subject to Clause 20) shall terminate automatically on the expiry of the Term.

2.2 Unless expressly stated in the Purchase Order and subject to these General Conditions the parties agree that the Purchaser is not committed to the procurement of any specific volume of Goods and/or Services from the Supplier, is not committed to issue any further Purchase Order(s) to the Supplier and the Supplier shall not be an exclusive supplier of the Goods and/or Services.


3 Order Procedure and Interface with Purchase Order

3.1 The Agreement constitutes the whole contract between the Supplier and the Purchaser regarding the subject matter of the Purchase Order. If there is any conflict between the foregoing the following order of precedence shall apply :

(a) the Purchase Order (excluding the Genera l and the Special Conditions);

(b) the Special Conditions ; and

(c) The General Conditions.

(The Special Conditions and these General Conditions being hereinafter collectively referred to as the Conditions ).

3.2 It is expressly agreed that any other conditions contained in any documentation issued by either party including any terms contained in any packaging shall not apply.

3.3 The Supplier shall provide written acceptance of any Purchase Order, within five (5) working days of receipt.


4 Supply of the Goods and/or Services

4.1 The Supplier will supply the Goods and/or Services to the Purchaser in accordance with the terms of the Agreement.

4.2 Each party shall use its reasonable endeavours to identify all consents necessary for the fulfilment of its obligations under the Agreement and each party shall use its reasonable endeavours to obtain any such consent it requires.

4.3 Where the Supplier is providing Services on the Purchaser’s premises or on a third party premises the Supplier shall comply with all applicable directions, rules, regulations and policies of the Purchaser and the third party.

4.4 The Supplier’s delivery of the Goods and Services to the timescales prescribed in the Purchase Order take account of shutdown of the Supplier’s premises whether scheduled or not. Holiday periods shall have been taken account of in the delivery of the Goods and Services.


5 Equipment Availability

5.1 The Supplier will make available spare or replacement parts for the Goods for a period of ten years from the final Delivery Date. However, the Supplier may, from time to time phase out certain spare or replacement parts by agreement with the Purchaser. Under such circumstances the Supplier will provide at least twelve months’ notice of its intention to discontinue supply or to provide such notice as is reasonable if such discontinuance is outside its control and will agree with the Purchaser a date for last order placement and supply of the parts affected on terms and prices to be agreed.


6 Delivery and Title

6.1 The Supplier shall supply the Goods to the destination named in the Purchase Order, de livered duty paid in accordance with incoterms 2010. Delivery and/or completion of the Services shall take place on or before the Delivery Date.

6.2 If delivery and or completion does not take place by the Delivery Date, then the Supplier shall pay or allow to the Purchaser the cost arising due to that delivery and/or completion is delayed. To the extent that any damages, losses, costs, claims (including, without limitation, claims against the Purchaser for liquidated damages) the Purchaser shall be entitled to recover from the Supplier all damages, losses, costs, claims (including, without limitation, claims against the Purchaser for liquidated damages) and expenses resulting from late delivery and/or completion.

6.3 The Purchaser shall grant a reasonable extension to the Delivery Date if the Delivery Date is either delayed by a breach of this Agreement by the Purchaser or a Variation. This new date shall become the Delivery Date for the purposes of this Agreement.

6.4 If the Purchaser wishes the Supplier to substitute equivalent Goods and/or Services to the type ordered, then the Purchaser shall have the right to request such substitution at any time prior to the Delivery Date.

6.5 Where the Purchaser receives Goods as unexamined, the Purchaser’s right subsequently to inspect the Goods and reject them if they do not comply with the Specification shall not be prejudiced. The parties agree and acknowledge that a defect may not be identified until such time as the Goods have been installed and commissioned.

6.6 Legal title in the Goods and any associated documentation and/or legal title in any documentation or deliverables associated with the Services shall pass to the Purchaser free of encumbrances upon delivery or payment whichever occurs first.

6.7 Documentation supporting delivery of Goods shall be as provided for in the Special Conditions.


7 Quantity

7.1 It is a condition of the Agreement that the Supplier delivers the exact quantity of Goods specified in the Purchase Order. Any increase in quantity will only be authorised by a further written order.

7.2 If the Supplier delivers a quantity less than the quantity specified in the Purchase Order, the Purchaser may elect to:

(a) refuse to take delivery of or reject the Goods and the Purchaser shall have no liability for any payment ; or

(b) take delivery of and keep the lesser quantity of Goods or any part thereof and pay for them at the rate specified in the Purchase Order, in which event the Supplier shall indemnify the Purchaser against all costs, losses, damages and expenses suffered or incurred by the Purchaser as a result of or in connection with the delivery of such lesser quantity of Goods.

7.3 If, notwithstanding clause 7.1, the Supplier delivers a quantity greater than the quantity specified in the Purchase Order, the Purchaser may elect to:

(a) accept and pay for all the Goods delivered at the rate specified in the Purchase Order; or

(b) Accept and pay for the quantity specified in the Purchase Order and reject the excess Goods.


8 Risk

8.1 Risk in the Goods shall pass upon delivery unless they are being installed and/or commissioned by the Supplier in such case risk shall pass upon completion of the installation and/or commissioning.

8.2 If any part of the Goods or Services suffers loss or damage whilst the Supplier has responsibility for the care thereof, the same shall be made good by the Supplier at his own expense. The Supplier shall also at his own expense make good any loss or damage to the Goods or Services occasioned by him in the course of operations carried out by him for the purpose of completing any outstanding work or of complying with his obligations under Clause 13.2.


9 Variation

9. 1 The Supplier shall not make any Variations without the prior written consent of the Purchaser.

9.2 If any such direction is likely to prevent the Supplier from fulfilling any of its obligations under the Agreement, the Supplier shall within five working days from the receipt of the Purchaser’s direction so notify the Purchaser giving full details of the amendments required to the Supplier’s obligations. If the Supplier fails to notify the Purchaser then the Supplier shall forfeit any right to modification of any of its obligations or any extension of time under the Agreement by reason of or in connection with the Purchaser’s direction.

9.3 In any event, within five days of receipt of the Purchaser’s direction the Supplier shall advise the Purchaser in writing of its estimate of the amount of any adjustment to the Charges. Any such adjustment to the Charges shall be ascertained and determined by reference to the rates and prices in the Agreement insofar as applicable and shall be subject to the provision by the Supplier of acceptable supporting documentation. To the extent that the adjustment is not ascertainable by reference to the rates and prices in the Agreement any adjustment to the Charges shall be determined on a fair and reasonable basis and shall be subject to the provision by the Supplier of acceptable supporting documentation. Nonetheless the Parties are free to agree any adjustment to the Charges before the Variation is implemented

9.4 The Supplier shall not carry out any Variation until notified in writing by the Purchaser to proceed. Such instruction to proceed may be given at any time whether before or after any required changes to the Supplier’s obligations or to the Charges have been agreed.

9.5 Variations shall be confirmed by amendment to the Purchase Order or issue of a replacement Purchase Order, signed by or on behalf of the Purchaser and issued to the Supplier.


10 Charges and Payment

10.1 In consideration of the provision of the Goods and/or Services by the Supplier to the Purchaser, the Purchaser shall pay the Charges to the Supplier. The Supplier will issue a VAT invoice if applicable.

10.2 Unless stated otherwise in the Special Conditions or Purchase Order, the Supplier may only invoice for Goods once they have all been delivered complete and free from defects and for the Services once they have all been completed free from defects.

10.3 The Supplier shall ensure that all invoices shall bear the relevant Purchase Order number and shall be submitted for payment to the address stated in the Purchase Order and enclose such substantiation of the sums contained therein as the Purchaser may reasonably require.

10.4 Unless otherwise expressly provided in the Special Conditions or Purchase Order or agreed by the parties in writing, all invoices submitted by the Supplier shall be paid by the Purchaser 30 days from date of invoice.

10.5 If any sums are due to the Purchaser from the Supplier, then the Purchaser shall be entitled to set-off such sums against any payments due to the Supplier from the Purchaser under or in relation to this Agreement or any other contract.

10.6 Where this Agreement is a Construction Contract the Purchaser may no later than 2 days before the final date for payment give notice which shall specify any amount proposed to be withheld or deducted from the amount due and the ground or grounds for such withholding or deduction and the amount of the withholding or deduction attributable to each ground.

10.7 Failure by the Purchaser to make any payment by the due date shall entitle the Supplier to simple interest at 2% over the Base Rate of the Bank of England which is current at the date the payment became due.

10.8 No payment made by the Purchaser shall in any way be construed as acceptance of any of the Goods or Services supplied by the Supplier or any of its sub-contractors and no payment shall in any way impair or restrict any rights or remedies the Purchaser may have under the Agreement or otherwise for and in connection with the supply of the Goods and/or Services under the Agreement by the Supplier or any of its subcontractors.

10.9 The Supplier agrees that for the purposes of the Agreement the Purchaser is a Most Favoured Customerof the Supplier meaning that the Supplier shall ensure that at no time while the Agreement binds the Supplier will the Charges exceed the charges levied by the Supplier for the same or equivalent Goods and/or Services offered to any other customers of the Supplier for comparable levels of business on comparable terms and conditions. The Purchaser shall be reimbursed for any overpayments made as a consequence of the Supplier’s failure to adjust the Charges due consequent upon the Purchaser’s Most Favoured Customer” status.


11 Performance Failure

11.1 If the Supplier has failed to supply the Goods and/or Services (or any part thereof) due to a breach of the Supplier’s obligations in the Agreement, the Purchaser shall be entitled (without prejudice to any other rights or remedies it may have):

(a) at its option :

(i) to require the Supplier to remedy such breach by re-supplying the relevant Goods and/or Services free of charge and if the Supplier fails to do so within a reasonable time the Purchaser may arrange for any outstanding Goods and/or Services to be supplied by a third party and all costs in relation thereto shall be deducted from the Charges ; or

(ii) to require the Supplier to repay or credit to the Purchaser that part of the Charges paid by the Purchaser to the Supplier relating to the provision of the relevant Goods and/or Services ; and

(b) Suspend payment of the Charges until such time as the Supplier recommences the provision of the Goods and/or Services in accordance with the Agreement.


12 Indemnities

12.1 The Supplier agrees to indemnify the Purchaser, its employees, agents and sub-contractors against:-

(a) all losses, costs, damages, expenses and claims (including, without limitation, such losses, costs, damages and claims associated with, de-installing, reinstalling, reinstating, redelivering, decommissioning and recommissioning the Goods or Services) caused to and made against the Purchaser which would not have been caused or made had the Supplier fulfilled its express or implied obligations or warranties under this Agreement ;

(b) any claims for infringement of any Intellectual Property Rights or for unpaid royalties by reason of the use or sale of the Goods and/or Services supplied (save where such claims arise solely as a result of the infringing Goods having been manufactured in accordance with specifications or designs supplied solely by the Supplier) and against all losses, costs, damages, expenses and claims which the Purchaser may incur or have to bear or for which the Purchaser may become liable as a result of such claims for infringement;

(c) all losses, costs, damages, expenses and claims made against the Purchaser arising out of the negligent acts and omissions of the Supplier, its employees, agents or its sub-contractors.

(d) all claims and proceedings, losses, damages, costs and expenses arising or incurred in respect of:

(i) death or personal injury of any persons howsoever caused and whether or not caused by or through the fault or negligence of the Supplier to the extent such damage or loss results from the acts or omissions of the Supplier, its employees, agents or its sub-contractors; or

(ii) loss of or damage to any property howsoever caused and whether or not caused by or through the fault or negligence of the Supplier to the extent such damage or loss results from the acts or omissions of the Supplier, its employees, agents or its sub-contractors save to the extent that such damage or loss was caused by the Purchaser’s negligence


13 Warranties

13.1 The Supplier warrants that:

(a) the Goods and/or Services shall conform to the Specification and any other requirements made known by the Purchaser to the Supplier or to be reasonably inferred from the circumstances of the Agreement; and

(b) the Goods shall be free of defects in design, materials and workmanship, shall be fit for their intended purpose (which is made known to the Supplier or which can be reasonably inferred from all the circumstances of the Agreement) and be of satisfactory quality ;

(c) the Services shall be carried out in accordance with good industry practice and with the degree of skill, diligence and foresight which would reasonably and ordinarily be expected from a skilled and experienced operator engaged in the same type of business as the Supplier under the same or similar circumstances ; and

(d) the Goods and/or Services shall comply with

(i) all applicable law, relevant legislation, regulations, codes of practice, guidance notes and other requirements of any relevant government or governmental agency and to the extent that compliance with any of the foregoing is advisable but not mandatory, the minimum compliance to be achieved by the Supplier should be the best practice in the relevant industry; and

(ii) the health, safety and security standards of the Purchaser; and

(iii) any reasonable instructions and guidelines issued by the Purchaser from time to time.

13.2 Without prejudice to any of the Purchaser’s other rights and remedies under this Agreement or at law, the Supplier will repair or at the Purchaser’s request replace any defective Goods free of charge for twenty-four (24) months commencing from the date of delivery and will reperform any defective Services free of charge for twenty four (24) months commencing from the date on which the last of the Services were complete. The repair or replaced Goods and re-performed Services shall then benefit from the unexpired portion of their 24 month warranty period or a new 12 month warranty (whichever is the longer). The Supplier will investigate defective Goods or Services and will provide the Purchaser with a written report describing the cause or causes of such defects and setting out details of corrective action which will prevent recurrence. The Supplier shall keep the Purchaser indemnified in respect of all claims, proceedings, costs, damage, losses and/or expenses which result during proper use directly or indirectly in whole or in part from defective materials, goods, workmanship or design in the Goods or Services supplied by the Supplier.

13.3 The Supplier will inform the Purchaser promptly, giving details of the circumstances, reasons and likely duration, in the event it becomes aware of anything of whatsoever nature and whether or not the result of any act or omission on the part of the Supplier or their Personnel or sub-contractors which may prevent the Supplier fulfilling its obligations in accordance with the Agreement;

13.4 The Purchaser shall upon giving reasonable notice have the right from time to time during the Term at its own cost to conduct an audit of the Supplier’s operations and facilities and its quality, environmental and health and safety procedures and systems

13.5 The Supplier warrants that any software supplied or utilised for or in connection with the supply of Goods or Services under the Agreement shall be free from viruses, Trojans and worms or any other code which produces or causes an effect other than a legitimate user of the relevant software would desire or intend.


14 Insurance Policies

14.1 The Supplier shall maintain in force at its own cost such insurance policies as are appropriate and adequate having regard to its obligations and liabilities under the Agreement and shall upon request supply to the Purchaser a copy of the current insurance certificates in relation there to.


15 Limitation of Liability

15.1 The liability of the Purchaser under this Agreement, in tort or otherwise shall be limited to the amount agreed for the supply of the Goods and Services as specified in the relevant Purchase Order.

15.2 It is agreed that nothing in this Agreement or in law shall make the Purchaser liable in any circumstances for any :

(a) economic loss whether direct or indirect

(b) loss of use, profits, business, revenues or contracts incurred by the Supplier

(c) special, punitive or exemplary damages

(d) Consequential or indirect loss or damage.

15.3 Any limitation of liability set out in the Agreement shall not apply so as to restrict either partys liability for death or personal injury resulting from either partys or that partys employees, agents or sub-contractors negligence or fraud.

15.4 The parties hereby acknowledge and agree:

(a) that the limitations and exclusions of liability set out in this Agreement are fair and reasonable for the purposes of the Unfair Contract Terms Act 1977;

(b) each partys obligations under the Agreement are fair and reasonable.


16 Intellectual Property Rights

16.1 All Intellectual Property Rights, inventions , know how, new technology, improvements and all similar matters made, designed or developed by the Supplier in connection with the Agreement shall be the sole property of the Purchaser and the Supplier shall procure at no charge to the Purchaser the execution of any and all papers necessary to perfect ownership by the Purchaser.

16.2 All Intellectual Property Rights, material, drawings, designs, specifications and other technical data prepared by the Purchaser in connection with the Agreement shall be and shall at all times remain the property of the Purchaser who shall be entitled to reproduce and use all such data at any time for any purpose whatsoever. The Supplier shall not use any such data except in connection with the Agreement.

16.3 If software is developed specifically for the Purchaser, all Intellectual Property Rights created by the Supplier in connect ion with the software shall be the sole property of the Purchaser and the Supplier shall procure at no charge to the Purchaser the execution of any and all papers necessary to perfect ownership by the Purchaser.

16.4 If the software is not developed specifically for the Purchaser :

(a) the Supplier hereby grants to the Purchaser a non-exclusive license (with right to sub-license) to use the software and any modification thereto ;

(b) the Supplier shall at no charge send to the Purchaser one hard copy and one machinereadable copy in reproducible format of all modifications to the software and supporting documentation, including any upgrade, update or new release of the software made during Term accompanied by an updated listing of document numbers with relevant revision dates; and

(c) the Purchaser has the right to integrate and reproduce the software and supporting documentation into the Purchase r’s network, own software or documentation (or that of any customer of the Purchaser)


17 Confidentiality

17.1 The Supplier shall keep and procure to be kept secret and confidential all Confidential Information belonging to the Purchaser disclosed or obtained as a result of the relationship of the parties under the Agreement and shall not use nor disclose the same save for the purposes of the proper performance of the Agreement or with the prior written consent of the Purchaser. Where disclosure is made to any employee, consultant, sub-contractor or agent, it shall be done subject to obligations equivalent to those set out in the Agreement and the Supplier shall procure that any such employee, consultant, sub-contractor or agent complies with such obligations provided that the Supplier shall continue to be responsible to the Purchaser in respect of any disclosure or use of such Confidential Information by a person to whom disclosure is made.

17.2 The obligations of confidentiality in this Clause 17 shall not extend to any matter which the Supplier can show:

(a) is in, or has become part of, the public domain in other than as a result of a breach of the obligations of confidentiality under the Agreement ; or

(b) was independently developed by it prior to the Commencement Date as evidenced by its written records ; or

(c) was independently disclosed to it without restriction of confidence by a third party entitled to disclose the same; or

(d) is required to be disclosed under any applicable law, or by order of a court or governmental body or authority of competent jurisdiction.


18 Information and Reports

18.1 The Supplier shall on request from the Purchaser supply the Purchaser from time to time with such information and reports as the Purchaser reasonably requires in relation to the performance of the Supplier’s obligations under the Agreement.


19 Force Ma jeure

19.1 If either party is affected by Force Majeure it shall immediately notify the other party in writing of the matters constituting the Force Majeure and shall keep that party fully informed of their continuance and of any relevant change of circumstances whilst such Force Majeure continues.

19.2 If in either partys reasonable opinion an event of Force Majeure results in disruption of the provision or receipt of the Goods and/or Services and such disrupt ion continues for more than 90 days, then the party not prevented from performing its obligations may terminate the Agreement forthwith on written notice to the other.

20.1 The Purchaser may immediately terminate the Agreement (or any part of it) and/or cancel all or any of the Goods or Services ordered under a Purchase Order without payment of compensation or other damages caused to the Supplier by such termination other than as specified in clause 21.1 by giving notice in writing to the Supplier if any one or more of the following events happens:

(a) the Supplier commits a material breach of any of its obligations under the Agreement which is incapable of remedy;

(b) the Supplier fails to remedy , where it is capable of remedy , or persists in any material breach of any of its obligations under the Agreement (save as to payment) after having been required in writing to remedy or, at the Purchaser’s option desist from such material breach within a period of 7 days ;

(c) the Supplier undergoes a change of Control;

(d) if the Supplier purports to assign all of its obligations under the Agreement without the prior written consent of the Purchaser;

(e) if the Supplier ceases to carry on business.

20.2 The Purchaser may immediately terminate the Agreement (or any part of it) and/or cancel any or all of the Goods or Services ordered under a Purchase Order without payment of compensation or other damages to the Supplier other than as specified in clause 21.1 if any one or more of the following events happen :

(a) the Supplier enters into any form of insolvency, bankruptcy, administration, administrative receivership, receivership, winding up, creditor’s arrangement compromise or composition (excluding a scheme of arrangement as a solvent company for the purposes of amalgamation or reconstruction) as envisaged by the Insolvency Acts 1986 and 2000 or the Enterprise Act 2002; or

(b) the Supplier suffers or undergoes any procedure analogous to any of those specified in (a) above or any other procedure available in the country in which the Supplier is constituted, established or domiciled against or to an insolvent debtor or available to the creditors of such a debtor.

20.3 Without prejudice to any other rights or remedies pursuant to the terms of the Agreement the Purchaser may terminate the Agreement and/or cancel any or all of the Goods or Services ordered under a Purchase Order (or any part of it) at any time prior to delivery upon giving the Supplier not less than 14 days’ notice in writing.

20.4 The termination of the Agreement (or any part of it) and/or cancellation of all or any of the Goods or Services ordered under a Purchase Order shall be without prejudice to the rights and remedies of either party which may have accrued up to the date of termination.

20.5 Any expiry or termination of the Agreement (or any part of it) (for whatever reason) shall not affect the coming into force or the continuance in force of any provision of the Agreement which is expressly or by implication intended to come into or continue in force on or after such termination.


21 Consequences of Termination

21.1 On the expiry or termination of the Agreement (or any part of it) (for whatever reason) the following provisions shall apply

(a) the Supplier shall promptly return to the Purchaser or dispose of in accordance with the Purchaser’s instructions all Confidential Information and other data and documents (including the Purchaser’s customers details) and copies thereof disclosed or supplied to the Supplier pursuant to or in relation to the Agreement and if requested shall certify in writing to the Purchaser when the same has been completed ;

(b) if the Purchaser terminates the Agreement for any of the reasons specified in Clauses 20.1 or 20.2, the Purchaser shall at its option be entitled to claim for all claims, proceedings, damages, costs and expenses incurred by it arising out of the termination including, without limitation, any additional costs of and expenses incurred in connection with continuing the provision of the Goods and/or Services and/or to correct any work already undertaken and/or the repair or replacement of any Goods delivered; in all cases and without limitation to include all de-commissioning, deinstalling, re-installing and re-commissioning costs.

(c) The Supplier hereby agrees that notwithstanding anything contained elsewhere in the Agreement to the contrary , whether expressly or by implication the Supplier’s sole remedy in the event of termination pursuant to clauses 20.1 , 20 .2 and 20.3 is to receive payment from the Purchaser of:

(i) Subject to Clause 21.3 such part of the Charges as represents the value of the Goods and/or Services (if any) completed, delivered and accepted in accordance with the Agreement prior to the date of receipt of such termination notice, less any monies previously received under the Agreement less any claims by the Purchaser in accordance with clause 21.1 (b);

(ii) in respect of termination under Clause 20.3 only, any direct costs and expenses reasonably and necessarily incurred by the Supplier in complying with any instructions from the Purchaser to cease work as substantiated to and agreed by the Purchaser ; or

(iii) in lieu of (i) and (ii) such sum as the Purchaser and the Supplier may agree as full and final settlement.

21.2 All materials and work of whatever nature and in whatever medium including, without limitation, software, artwork, negatives, proofs, computer discs database compilations, creative materials, documents or any other original item produced by the Supplier in pursuance of the Agreement shall vest in and become the absolute property of the Purchaser from the time they are produced. The Supplier shall when requested by the Purchaser deliver any such items immediately to the Purchaser.

21.3 In respect of termination under Clauses 20.1 and 20.2 only, the Purchaser may at its option return any Goods delivered as at the date of termination and the Supplier will immediately refund all amounts paid for such Goods.


22 Assignment and Sub-Contracting

22.1 This Agreement is personal to the Supplier. The Supplier shall not assign, delegate, subcontract (save to the extent any sub-contracting is of a minor or inconsequential nature), transfer, charge or otherwise dispose of all or any of its rights and responsibilities under the Agreement, nor appoint any sub-distributor or sub-agent without the prior written consent of the Purchaser. Such consent shall not relieve the Supplier from any liability or obligation under the Agreement.

22.2 The Purchaser may novate, assign, delegate, sub-contract, transfer, charge or otherwise dispose of all or any of its rights and responsibilities under the Agreement at any time without the prior written consent of the Supplier.


23 Documentation and Integration

23.1 The Supplier shall in a timely manner supply the Purchaser at no charge all instruction, installation guides, user guides, health and safety and maintenance manuals and handover information including all software documentation in relation to the Goods/Services together with any other information or documents necessary to meet the specification and as are reasonably required by the Purchaser.

23.2 The Supplier shall provide the Purchaser at the earliest opportunity all relevant information and documentation including all updates, revisions and changes thereto to enable the Purchaser or third party to maintain and / or repair and Goods supplied. Such information shall include: an overview and explanation of the documentation scheme including a master index to all documentation; and, all manuals including systems, technical configuration, reliability, planning, installation, user operating and repair; and, all functional, timing, logic and circuit diagrams and associated descriptions and diagram notes; and, all drawings, material and components lists together with the sources approved by the purchaser and specification references; and, all printed wiring board and component layouts; and, full functional and test specifications for each complete system and circuit board; and, details of test equipment including associated hardware and software required for the repair of the Goods: and, all software structure information including source code listings: and, any specialist test equipment and tools and their full specification and sources.

23.3 Information and documentation shall be provided by the Supplier in one hard copy and one machine-readable copy in reproducible format unless otherwise agreed. The Purchaser may make copies of the same at no charge.

23.4 The Supplier shall promptly inform the Purchaser of any shortcomings in the documentation supplied under this Agreement.


24 Health and Safety and Quality

24.1 The attention of the Supplier is drawn to the obligations imposed by the Health and Safety at Work etc. Act 1974 on designers, manufacturers, importers, suppliers, erectors and installers of articles and substances for use at work to ensure, so far as is reasonably practicable, that such articles and substances are so designed, constructed or installed to be safe and without risks to health at all times when they are being set, used cleaned, maintained, handled processed, stored or transported.

24.2 Without prejudice to any obligation contained elsewhere in the Agreement, before delivery of the Goods to the Purchaser, the Supplier shall provide to the Purchaser information about the use for which such Goods have been designed and tested, and about any conditions necessary to ensure that when installed, commissioned and put to use the Goods will be safe and without risks to health.

24.3 Where in the performance of the Supplier’s obligations under this Agreement the Supplier, its sub-contractors, tradesmen or artisans intend either to supply to the Purchaser, or to use any product which may or does contain a substance or substances which is or are hazardous to health within the meaning of Regulation 2(1) Control of Substances Hazardous to Health Regulations 2002 (or any amendment thereto), the Supplier shall supply to the site manager at the place of Delivery at the time of Delivery full details both of such produce and such substance in duplicate forthwith including but not limited to COSHH data sheets relating to all materials, equipment, goods, articles or things brought onto the place of Delivery. The Supplier shall at all times comply with RoHS (Restriction on Hazardous Substances) legislation.

24.4 In supplying such details the Supplier will include in relation to both the product and the substance, without limitation, details of any assessment or monitoring which has been carried out and any data concerned with information or training.

24.5 The Supplier shall in addition supply promptly, but no later than seven days following the Purchaser’s written request, any other supporting documentation or information relating to the product which the Purchaser may reasonably request.

24.6 In considering whether any product contains a substance which falls within the above Regulations, the Supplier shall include any substance which may be comprised in the product and which may be released either by cutting, grinding, spreading or burning the product or by mixing or using the product with other products or by any other means.

24.7 The Purchaser and the Supplier acknowledge that for the purposes of this Agreement:

(a) The Waste Electrical and Electronic Equipment (WEEE) Directive shall apply to those products which are electrical and electronic equipment falling under the categories set out in Annex 1A of the WEEE Directive.

(b) The Supplier accepts end of life responsibility for all electrical and electronic equipment supplied under this Agreement.

(c) The Purchaser shall in its sole discretion decide when all or some of the electrical and electronic equipment have become WEEE.

(d) that in accordance with Article 9 of the WEEE Directive the obligation on the Supplier to be responsible for historic waste shall only apply to the extent that the electrical and electronic equipment supplies are equivalent products or fulfil the same function of the Historic waste

24.8 The Supplier shall operate a quality system in accordance with the relevant parts of BS EN ISO 9000 or equivalent.

24.9 Without prejudice to the provisions of Clause 6, the Supplier shall at its own expense carry out such inspections and tests of the Goods/Services as may be required for the purposes of ensuring that the Goods/Services are :

(a) Safe and without risks to health when properly used; and

(b) In full compliance with the Agreement.


25 Suspension

The Purchaser shall, by notice in writing to the Supplier, be entitled to suspend the Agreement or delivery under a Purchase Order at any time. Save where a suspension order is given by reason of the Supplier’s breach of the Agreement, if the Supplier’s performance is delayed by such order by more than 30 days any additional cost or expense directly and unavoidably incurred by the Supplier as a result of such order shall be added to the Charges and the Purchaser shall grant an extension of time to the Supplier in accordance with Clause 6.3.


26 Ethical Conduct

The Supplier shall not offer or give or agree to give to any director, officer, employee or agent of the Purchaser or of the end customer any gift or considerat ion of any kind as an inducement or reward for doing , or for forbearing to do, or for having done, or forborne to do, any action in relation to the obtaining or ex ecution of the Agreement or any other contract with the Purchaser or the end customer or for showing or forbearing to show any favour or disfavour to any person in relation to the Agreement and/or Purchase Order or any other contract with the Purchaser or the end Customer. In the event of breach of the Suppliers obligation under this Clause , the Purchaser may without prejudice to any other rights it may have terminate the Agreement forthwith in accordance with the provision of Sub-clause 20.1(a) and any payments already made to the Supplier under the Agreement shall be returned to the Purchaser forthwith .


27 Disputes

27.1 Should a dispute arise for any reason connected with the Agreement, the matter shall be referred to a supervising manager of the Purchaser and a supervising manager of the Supplier each of whom shall have sufficient authority to resolve the dispute. They shall, within 14 days of written notice from either party to the other, meet in good faith and shall use all reasonable endeavours to resolve the dispute. In the event that the dispute is not resolved within a further 14 days accordingly the matter shall be referred to the respective managing directors of the parties.

27.2 If the parties fail to reach agreement within 28 days of the meeting then, subject to Clause 30, either party shall be free to refer any dispute or difference between them to the English Courts and in accordance with the laws of England and Wales for final determination .


28 CIS Regulations

28.1 This clause shall apply to Construction Operationsand Plant with Operatorsonly (as defined in the Construction Industry Scheme (‘CIS’)

28.2 Prior to commencement of the Construction Operations on site and as a condition precedent to payment, the Supplier shall inform the Purchaser in writing of its status under CIS and its UTR (if any) together with any other information required by the Purchaser to verify the Supplier’s CIS status with HMRC.

28.3 The Supplier shall include on each invoice all information necessary for the Purchaser to calculate the correct CIS deduction. The Purchaser shall make the statutory deduct ion which is in force at the time of payment.


29 CDM Regulations

29.1 This clause shall apply to Construction Operations only.

29.2 The Supplier shall comply with the CDM Regulations and assist and co-operate with the Principal Contractor and the CDM Co-ordinator named under the Agreement so as to enable the Principal Contractor and the CDM Co-ordinator to carry out their respective duties under the CDM Regulations.


30 Adjudication

30.1 This clause 30 shall apply only if this Agreement constitutes a Construction Contract.

30.2 If any dispute or difference arises under the Agreement, either party may refer it to adjudication in accordance with the provisions of Part I of the Construction Industry Scheme which are hereby incorporated into these General Conditions.


31 General

31.1 Nothing in the Agreement shall create, or be deemed to create, a partnership or joint venture or relationship of employer and employee or principal and agent between the parties and no employee of the Supplier shall be deemed to be or have become an employee of the Purchaser.

31.2 This Agreement contains the entire agreement between the parties in relation to its subjectmatter. The Supplier irrevocably and unconditionally waives any right it may have to claim damages for, and/or to rescind the Agreement because of breach of any warranty not contained in the Agreement, or any misrepresentation whether or not contained in the Agreement, unless such misrepresentation was made fraudulently.

31.3 No failure by either party to enforce its rights will prejudice or restrict that party’s rights and no waiver of any such rights or any breach of any contractual term by the other party will constitute a waiver of any right or later breach.

31.4 If any provision set out herein shall be held by any court to be invalid or unenforceable, the invalidity or lack of enforceability of such provision shall not affect the other provisions of the Agreement which shall continue in full force and effect.

31.5 The Supplier shall not release any publicity whatsoever in relation to the Agreement or its relationship with the Purchaser without the prior written consent of the Purchaser (such consent not to be unreasonably withheld or delayed) provided always that nothing herein shall preclude either party from complying with an order or direction of a competent court or authority.

31.6 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce, or to enjoy the benefit of any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act

31.7 The Purchaser’s rights under this Agreement are in addition to its statutory and common law rights and not in substitution for them.


32 Notices

32.1 Any notices sent under the Agreement must be in writing and may be delivered personally or by first class post (or equivalent) and in the case of post will be deemed to have been given seven (7) days after the date of posting. Notices must be delivered or sent to the parties at the addresses set out in the Agreement.

Anti-Slavery and Human Trafficking Statement

Linbrooke Services Ltd are a leading provider of mission-critical solutions in telecoms, power and signalling – predominantly in Rail, Utilities and Subsea environments.


Linbrooke Services Ltd. are a leading provider of mission-critical solutions in telecoms, power and signalling – predominantly in Rail, Utilities and Subsea environments.


As a Principal Contractor (PC) for Network Rail and an Independent Connection Provider (ICP) with National Electricity Registration Scheme (NERS) accreditation, we have world-class multifunctional in-house design and build capability. This enables us to provide a comprehensive service, from design, installation, test, commissioning and integration through to training and resourcing, ensuring exceptional time and cost savings on all our projects.


We work in partnership with a broad range of national and international suppliers and therefore see this as our primary focus for managing and monitoring any potential contravention of the legislation.


These organisations are all subject to our strict control measures as we continually address our concerns regarding Modern Slavery in our supply chain. We will only trade with partners and suppliers who, through our process of due diligence at the bid and tender stage, can comfortably demonstrate their compliance and commitment to the Modern Slavery Act 2015.


We fully support and uphold all aspects of the Modern Slavery Act 2015 in accordance with our industry regulations.


We undertake all reasonable and practical steps to ensure that both our own standards and the legislative requirements to uphold the Modern Slavery Act 2015 are met throughout our business and our supply network.


We will assess any instances of non-compliance on a case-by-case basis and will then tailor remedial action appropriately.


This policy will be reviewed annually.

Safety, Quality, Innovation Culture Statement



The safety of all of our staff is our first priority; it must underpin everything we do. Safety is not just about following rules and completing paperwork; it’s about discussing and continuing to learn from our mistakes. Mistakes and safety issues can only be discussed if you admit and talk about them. We expect you all to have to moral courage and humility to do so.


Above all, safety is about understanding how safety can become compromised and reacting in a fair, measured and strategic way.

Every leader, manager and supervisor is responsible for creating a culture of fairness, openness and honesty in which people feel comfortable in admitting and discussing mistakes and safety issues. If you don’t know how to do this, ask.




Linbrooke aspires to have the best reputation in the industry with regard to quality of work we undertake. We expect everyone to take pride in everything they do and enjoy being part of a company that is trusted to deliver every time.


When work does not meet our own standards, we will all seek to listen, understand and learn rather than look immediately for individual blame.

Every leader, manager and supervisor is responsible for creating an environment where people take pride in their work. In practice, this means noticing and praising when people give their best and understanding the many reasons as to why people don’t. If you don’t know how to do this, ask.




Linbrooke dares to improve the way things are done. Our competitive edge relies on constant innovation. Innovation starts with allowing everyone to contribute ideas from the bottom up. People only contribute if they feel they will be listened to, receive fair recognition for ideas that are implemented and a decent explanation when their suggestions are not taken forward. Contributing, improving and receiving recognition for our ideas however small, gives us all a sense of ownership, involvement and pride.


Every leader, manager and supervisor is responsible for asking their people how things can be improved and listening to them intently. An innovative culture is about giving people the confidence to contribute, to challenge how we do things regardless of role, time served and experience. If you don’t know how to do this, ask.


Collaborative Working Policy Statement

Sustained success in Linbrooke Services is only achievable by the effective management of the organisation and by consistently attaining first class standards of safety and sustainability with outstanding customer service. Customer, staff, designers, specialist contractors, suppliers and other interested parties are encouraged to work with Linbrooke Services to achieve the objective. In particular, the active support and participation of our staff is essential to our success.


Linbrooke Services collaborative working strategy with our clients and supply chain is designed to introduce greater levels of innovation and deliver value for money.  Knowledge and experience are essential, but it is through collaborative working that cost-efficient and value adding solutions will be found. Working together with our clients and suppliers, from the early stages, will enable us to overcome uncertainties and risks in pursuit of such value


ISO44001 provides us with the strategic framework to develop the policies and processes, the culture and behaviours required to establish successful collaborative relationships, drive continual improvement and harness the strength of the diversity within groups of organisations. We are totally committed to developing collaborative business relationship and believe that they add value and lead to increased trust and confidence between all involved


Linbrooke Services are committed to the continuing progress of the collaborative business relationship management process and we want Linbrooke employees to be committed, to the principles of collaboration.


Gender Pay Gap Report

Linbrooke Services is required by law to publish an annual gender pay gap report.

This is its report for the snapshot date of 5 April 2018.

  • The mean gender pay gap for Linbrooke Services Ltd. is 30.66%.
  • The median gender pay gap for Linbrooke Services Ltd. is 38.24%.
  • The mean gender bonus gap for Linbrooke Services Ltd. is 42.40%
  • The median gender bonus gap for Linbrooke Services Limited is -25%
  • The proportion of women receiving a bonus was 7.5% and the proportion of men who received a bonus was 10.65%.

Pay Quartiles By Gender


A 95.3 4.7 Includes all employees whose standard hourly rate places them above the upper quartile
B 87.5 12.5 Includes all employees whose standard hourly rate places them above the median but at or below the upper quartile
C 90.6 9.6 Includes all employees whose standard hourly rate places them above the lower quartile but at or below the median
D 62.5 37.5 Includes all employees whose standard hourly rate places them at or below the lower quartile


The figures set out above have been calculated using the standard methodologies used in the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. <

What are the underlying causes of Linbrooke Services Ltd’s gender pay gap?

Under the law, men and women must receive equal pay for:

  • – the same or broadly similar work;
  • – work rated as equivalent under a job evaluation scheme; or
  • – work of equal value.

Linbrooke Services Ltd. is committed to the principle of equal opportunities and equal treatment for all employees, regardless of sex, race, religion or belief, age, marriage or civil partnership, pregnancy/maternity, sexual orientation, gender reassignment or disability.

It has a clear policy of paying employees equally for the same or equivalent work, regardless of their gender (or any other characteristic set out above).

As such, it:

  • – carries out pay and benefits audits at regular intervals;
  • – provides regular equal pay training for all managers and other staff members who are involved in pay reviews; and
  • – evaluates job roles and pay grades as necessary to ensure a fair structure.

Linbrooke Services Ltd. is therefore confident that its gender pay gap does not stem from paying men and women differently for the same or equivalent work. Rather its gender pay gap is the result of the roles in which men and women work within the organisation and the salaries that these roles attract.


Across the UK economy as a whole, men are more likely than women to be in senior roles (especially very senior roles at the top of organisations), while women are more likely than men to be in front-line roles at the lower end of the organisation. In addition, men are more likely to be in technical roles, which attract higher rates of pay than other roles at similar levels of seniority. Women are also more likely than men to have had breaks from work that have affected their career progression, for example, to bring up children. They are also more likely to work part-time, and unfortunately, many of the jobs that are available across the UK on a part-time basis are relatively low paid.


This pattern from the UK economy as a whole is reflected in the make-up of Linbrooke Services Ltd’s workforce, where the majority of line manager and senior manager roles are held by men. This can be seen above in the table depicting pay quartiles by gender. This shows Linbrooke Services Ltd.’s workforce divided into four equal-sized groups based on hourly pay rates, with Band A including the highest-paid 25% of employees (the upper quartile) and Band D covering the lowest-paid 25% (the lower quartile). In order for there to be no gender pay gap, there would need to be an equal ratio of men to women in each Band.


However, within Linbrooke Services Ltd., 37.5% of the employees in Band D are women and 62.5% men. This is an improvement on 2017’s percentages in the lowest quartile which saw 40% of the employees in Band D being women and 60% men.


The figure of -25% for our median gender bonus pay gap is slightly misleading in that there were only three women paid a bonus last year- and their bonus payments were comparatively small to those of their male counterparts. However, the median calculation only accounts for a mid-range figure in both genders which did not accurately portray some larger payments made to male employees in 2017-2018.


The percentage of male employees increases throughout the remaining Bands (with a discrepancy at Bands B and C). Our figures are also affected by the gender demographics at Linbrooke Services, in that 85% of our workforce is male and 15% is female.

What is Linbrooke Services Ltd. doing to address its gender pay gap?

While Linbrooke Services Ltd.’s gender pay gap compares favourably with that of organisations both across the whole UK economy and within the retail and wholesale sector, this is not a subject about which Linbrooke Services Ltd. is complacent, and it is committed to doing everything that it can to reduce the gap. However, Linbrooke Services Ltd. also recognises that its scope to act is limited in some areas – it has, for example, no direct control over the subjects that individuals choose to study or the career choices that they make.


We have undertaken a broad scale evaluation of our terms and conditions following a consultation exercise and, after looking to the wider market for comparators, we have released the Alignment of Terms project which sees set bandings for staff occupying roles. This project has been restricted to field staff initially, however it provides us with an excellent blueprint to roll this homogenization out to the wider workforce. In particular, we acknowledge that this project must be rolled out to support and administration staff as we recognise that a higher percentage of females will occupy these roles.


To date, the steps that Linbrooke Services Ltd. has taken to promote gender diversity in all areas of its workforce include the following:

  • Revising the worked hours policy: Following publication of “Linbrooke Services Ltd. – working together to create equal opportunities”, in May 2017, Linbrooke Services Ltd.’s flexible working policy was substantially revised to make it clear that employees in all areas and levels of the organisation will be considered for flexible working regardless of their role and level of seniority, and that flexible working need not be limited to part-time working. We hope this will attract and retain female talent to the business.


  • Supporting parents: Linbrooke Services Ltd. has developed new guidelines for managers on supporting employees prior to, during and on return from maternity and other parental leave, to be backed up by training for all line managers and senior managers.


None of these initiatives will, of itself, remove the gender pay gap – and it may be several years before some have any impact at all. In the meantime, Linbrooke Services Ltd. is committed to reporting on an annual basis on what it is doing to reduce the gender pay gap and the progress that it is making.

Right now, Linbrooke Services Ltd. has plans to extend its evidence-gathering to include qualitative data. It will do this through a consultation exercise across all areas and levels of the organisation to identify the barriers (and the drivers) for women employees.

In the coming year, Linbrooke Services Ltd. is also committed to:

  • – Reviewing its policy on bonus payments; and
  • – Investigating affordable childcare options.

Any further initiatives launched throughout the year will be reported by means of the company newsletter, Genbuzz.

Worksafe Policy Statement

Linbrooke Services expects that employees stop work and apply this policy where they consider the working environment or working practices to be unsafe. The work-safe policy provides this opportunity.


    • – All employees must play their part in implementing this policy if safety standards are to constantly improve. They must do so to meet their legal duty to inform their employer of shortcomings in any protection arrangements. The refusal to work process is as follows:


    •  – If an employee (individual) believes that a task or condition will endanger either themselves or others, work should cease and the situation be immediately reported to the person in charge on site (Linbrooke Services’representative as appropriate).


    • – The situation will then be reviewed by the person in charge on site and consideration will be given to the safety impact on the individual and others. Wherever possible, immediate and appropriate action must be taken to resolve the situation.


    • – As a result of the review, the system of work will either be confirmed as safe or amended. If the individual is satisfied with this outcome, they will resume work.


    • – If the individual remains dissatisfied, the person in charge will contact Linbrooke Services’Project Manager (or Duty Manager) providing all the relevant details/background to the situation.


    • – If the situation cannot be resolved, a review of the risk assessment and a benchmark review will be undertaken by the Head of HSEQ, the respective Director and competent persons against all legislative requirements, railway group standards and industry best practice to determine the safety impact of the task or condition.


    • – If the benchmark review fails to produce a satisfactory outcome, the disputed system of work will cease and Linbrooke Services’Head of HSEQ or respective Director will inform the standard owner as soon as practically possible.


The Head of HSEQ will liaise with the customer to consider the disputed working arrangements, making any necessary changes and advise the Director accordingly.

Changes to working arrangements will be documented and implemented by the Director. This may include amendments to internal work instructions, processes, risk, aspect and COSHH assessments. Additional levels of training and competence may be required by individuals or further briefings as appropriate.

Full details of the eventual agreed outcome will be forwarded to the complainant and the customer where appropriate. Suitable records will be maintained.

Should the complainant still be dissatisfied with the system of work, Linbrooke Services will provide independent arbitration from an external source. Linbrooke Services will undertake to follow the arbitrator’s advice.

Should the arbitrator uphold Linbrooke Services’safe system of work and the complainant still refuse to work, Linbrooke Services will implement the disciplinary procedure.

Disciplinary action will not be taken against any individual who initiates the work safe process based on concern for workplace safety.

The arrangements in place to implement this policy form part of the company’s day to day operational procedures and as such are reviewed on a continuous basis.  Where opportunities for improvement in safety standards or safety problems are identified they will be tackled promptly, with sufficient resources, to ensure that they are adequately dealt with, implemented and briefed into all employees.

This policy statement will be formally reviewed on an annual basis.


Health & Safety Policy Statement

Linbrooke Services are committed to achieving the highest standards in the field of health & safety.  This aim is not pursued simply to achieve compliance with current legislation, but because it is in our best interests.


Linbrooke Services seek continuous improvement in health & safety performance through attention to the design and maintenance of systems, monitoring places of work and the setting of objectives.


In order to carry out this policy, responsibilities for health & safety have been clearly defined and accepted at all levels.  Linbrooke Services commits to ensuring legal compliance and ensuring all employees play their part in implementing this policy in accordance with current legislation, relevant client standards and industry practices.


When implementing this policy Linbrooke Services will:

    • – So far as is reasonably practicable, control the health & safety risks arising from company activities in relation to employees, contractors, clients, the public and other third parties.


    • – Consult with employees on matters affecting their health & safety.


    • – Provide and maintain safe equipment, safe working practices and adopt industry best practice.


    • – Provide sufficient resources in the form of finance, personnel and time to ensure the health & safety of employees.


    • – Measure and review safety performance, including behavioural safety culture using recognised business maturity assessment methods.


    • – Ensure the safe handling and use of substances hazardous to health.


    • – Ensure that all employees are competent to do their tasks and provide them with adequate information, instruction, supervision and training.


    • – Seek expert help where the necessary skills are not available within the Company.


    • – Aim to prevent injury and causes of work-related ill health.


    • – Make the policy available to employees and other interested parties.


This policy will be reviewed annually.


Environmental Policy Statement

Linbrooke Services recognises the context of its responsibility towards the environment and issues this policy as a statement of commitment to protect and minimise the environmental impact of its business activities. In order to ensure effective management of activities with the potential to affect the environment, Linbrooke Services commits to the protection of the environment by:


  • – Continuously seek opportunities to improve environmental performance against the ISO 14001 standard over the next 5 years.


  • – Being aware of how activities, products and services impact upon the environment, as well as complying with relevant environmental legislation and regulations and other requirements to which the organisation subscribes.


  • – Ensuring compliance and support with, identified, applicable client environmental policies and contract specific requirements.


  • – Ensuring suitable and sufficient resources are available.


  • – Minimising environmental impact, for the life cycle of a plant, equipment and other physical assets under our control.


  • – Ensuring all sites are covered by this policy which is implemented, maintained and communicated to all employees with the overall objective for ensuring compliance against statutory regulations.


  • – Communicating this policy to employees, public and other interested parties or stakeholders with the aim to continually improve our environmental performance and drive improvement year on year.


  • – Ensuring our suppliers share our commitment to environmental management for the goods and services they provide.


  • – Ensure that all employees are competent to do their tasks and provide them with adequate information, instruction, supervision and training.


This policy will be reviewed annually.


Quality Policy Statement

Linbrooke Services commits to a high standard of product and service, recognising it as the keystone to our success, reputation and total satisfaction of our customers.

We will aim to:


  • – Identify objectives across the business, aimed at continuous improvement of the integrated management system and enhancing customer satisfaction.


  • – Work with suppliers and customers to establish and maintain the highest quality standards and legal requirements.


  • – Be open to new ideas and adaptive to change.


  • – Be resourceful and innovative in meeting our customers’ needs and expectations.


  • – Analyse data, customer satisfaction and conformity to service requirements in order to identify opportunities for preventive action, continuous improvement and to measure the effectiveness of the integrated management system.


Linbrooke Services will establish measurable, quality centred, objectives which will be periodically reviewed to track progress and ensure that they remain relevant to the business. We will ensure that this policy is communicated to and understood by all members of staff.


Linbrooke Services are committed to operating in accordance with the requirements of BS EN ISO 9001:2015.

This policy will be reviewed annually as part of the management review process to ensure its continued relevance and adequacy.


Ensure that all employees are competent to do their tasks and provide them with adequate information, instruction, supervision and training.


This policy will be reviewed annually.